Terms of Service

No refunds. This is non-negotiable. Refunds will not be issued under any circumstances. 

Payments are 100% up front.  

Deposits to book projects are non-refundable. By booking my services, you are committing to the completion of the project. If you do not take the necessary steps to get production started within 3 months of your assigned production date, I reserve the right to cancel the project. This will not result in a refund.

Projects that are cancelled due to client negligence are non-refundable.

Production may begin when payment is fulfilled and all necessary files are provided by the client. If a project is booked in advance, production begins on the assigned production date. 

Clients may request to pay 50% of their project cost up front. A 50% down-payment will cover the initial outline of the project and a first draft. First drafts are minimal concepts of the project that serve to outline the structure of the video or design. Once the first draft is complete, clients must pay the remaining cost before production will proceed. I reserve the right to refuse this option to clients. 

Clients must be prompt with communication.  Failure to reply in a timely manner will affect your turnaround time. If a client fails to provide the necessary correspondence in a timely manner, or does not respond to

correspondence for 2 months, I reserve the right to cancel the project due to client negligence.

I reserve the right to personally showcase client commissions at any time during or after production unless client specifically requests otherwise.

All prices are subject to change based on demand by client.

If you do not fulfill payment within 72 hours of receiving an invoice, I will consider the project cancelled and move on to other work.

Commissions do not have a deadline unless specified before payment is received - I will not accept sudden deadlines after payment - If a specific turnaround time is required, clients must make this clear before production begins. Turnaround times can vary greatly depending on the nature and challenges of a specific project.

By commissioning my services you are agreeing to everything listed on this page.

Communications will be made via email correspondence only. Do not message me via social media regarding your project.

You may not message me frequently asking for updates. I will contact you when I have updates regarding your project.

Rush Fees

You may pay an additional fee to receive priority at any time before or during production.

Fees are 25% of your total order.

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Rush orders must be placed at least two weeks prior to the desired completion date.

Work Schedule:

Mon-Fri: ON

Sat-Sun: OFF

Clients should not expect correspondence during weekends. Business operates in Eastern Standard Time.

 

Off during Holidays.

Under special circumstances my hours are subject to change